1. Digital Product Nature
All products sold on this website are digital and delivered electronically. Once a digital download has been accessed or downloaded, it is considered “used” and cannot be returned.
2. No Refunds After Download
Due to the digital nature of the products and the instant access provided, all sales are final. I do not offer refunds or exchanges once the product has been delivered or downloaded.
3. Exceptions
Refunds may be offered only in the following cases:
- You were charged more than once for the same product.
- The file is corrupted or fails to open, and I am unable to provide a working version within a reasonable timeframe.
- You mistakenly purchased the same product twice.
To request a refund under one of these exceptions, please get in touch with me within 7 days of purchase. Please include your order number and a description of the issue.
4. Responsibility of the Buyer
Please ensure that you have:
- Read the product description carefully before purchasing.
- The appropriate software (e.g. Adobe Lightroom) to use the product.
- A stable internet connection for downloading.
5. Need Help?
If you have trouble with your file or download link, email me, and I’ll be happy to help.